FAQ's - HoneywellCentral.com

Does Whole House Humidifier Controler for HE360, HE2260 & HE220; Prod.ID:H8908B1002 have a battery or some other form of back up if the power goes out?

No it does not have a backup power source.

Honeywell heaters

1. What is meant by VO rated plastic? VO-rated plastic is flame resistant plastic made of materials that deliver flame protection above and beyond industry standards.

2. How do I bypass the timer function? If you do not want to use the timer function, turn the unit on and set a temperature (if desired) and just don't press the timer button at all. The only time the timer function is enabled is if you press the timer button. If you accidentally turn the timer on and then want to turn it off, please turn the machine off and then back on and just make sure not to touch the timer button.

3. Can I use an extension cord for my heater? You should avoid the use of an extension cord as it may overheat. However, if you have to use an extension cord, be sure it is a polarized cord of 14 AWG minimum and rated no less than 1875 watts.

4. How can I keep my heater clean? Our heaters do not disassemble for cleaning. Be sure your heater is in the OFF position. Unplug the heater before cleaning, and wait for it to cool. Use a soft, dry cloth to clean only the external surfaces.

5. My heater has a Caution Light. What does this feature do? Some of our heaters have a Caution Light which will illuminate if an object is obstructing the heater. If your Caution Light is on, remove any objects which are too close to the heater and obstructing the flow of air through the element. After Removing the object(s) you should unplug the heater for about 20 minutes and then plug it back it.

6. Why is the thermostat on my heater reading different from my wall unit? The wall unit is gauged to read the whole room temperature, while the unit is only gauged to read the air that passes through the unit. As you run the unit for a longer time, and it heats up the room, you will notice that this difference will become very minimal.

7. Why is the cord on my heater getting hot? All of our heaters operate at around 1500 watts. This amount of electricity may cause your cord to become warm - this is normal. You should be able to put your hand around the cord and feel that it is warm to the touch, but it shouldn't be too hot to handle. If the cord is so hot that it is hard to hold in your hand, then there may be a problem with the outlet the heater is connected to. A loose fit in the outlet will cause the plug to overheat, as is stated in all of our heater manuals. If your cord becomes too hot to touch, discontinue use immediately and contact a qualified electrician to inspect the outlet before any further use.

8. How can I determine the room size of my heater? You can determine the room size your heater will heat by using the following formulas:

First off, you need to calculate the number of BTU's generated by your unit. You will need the wattage of the unit to do this. Multiply the wattage of the unit by 3.41 to get the BTU's of the unit. (Almost all heaters will be 5120).

Next, you will need to determine the number of BTU's you will need to do the job you want. Multiply the square footage of the room by the difference in temp (Beginning temperature and desired temperature) and you will get the BTU's required to heat the room to the temperature you desire.

If this number is lower than the BTU rating of the heater, the heater will do the job. If the number you calculate is higher than the rating of the heater then you will need additional heater(s). (BTU= (Desired Temp-Starting Temp) x Square Footage of room)

Please keep in mind this is based on perfect insulation and depending on the customer’s insulation, outside temp, windows, drafts, ceiling height, etc... this number may vary

9. What is the cost to run my heater? The cost of running your heater depends on the price your electric company currently charges you per kilowatt hour. The average cost per kilowatt hour in the U.S. is approximately 8¢. The formula for determining the cost of operation is as follows: (Wattage x .001) x Cost per Kilowatt Hour = Cost to operate

10. Where can I get parts for my heater? Unfortunately, we do not have any replacement parts available online for heaters. You can obtain parts by calling Honeywell's consumer relations at: 1-800-332-1110. The only parts currently available are replacement wheels for oil filled heaters. If you are looking for any other parts, please call or send an email to the manufacturer at ConsumerRelations@kaz.com and let them know the model number of the heater, the length of time you have owned it for and a detailed description of what is wrong with it.

11. What are some of the benefits of a portable heater? Portable heaters are quick to heat, fully controllable and easy to use, portable heaters really do provide the solution to age old heating problems. Portable heaters can be a cost effective alternative to switching on the central heating - especially if you wish to focus heat on perhaps just one or two rooms. The beauty of portable heaters of course, is that you can move them around to where is convenient for you. Now you can be kept as warm as toast wherever you are in the house. It doesn't take long for heaters to warm up - some models can reach maximum power in just 10 seconds.

12. What is a Ceramic Heater? Ceramic heaters use a fan to draw air through a special conducting ceramic element and distribute it throughout a room. Compact and light weight, ceramic heaters are safe because the ceramic element never gets hot enough to start a fire, although small areas of the grill can become hot to the touch.

13. What are the various types of portable electric heaters? The two different types are Convective and Radiant.

14. How does a convective heater work? A convective heater works by moving hot air around the room either by fan or encouraging natural air currents. They are the best choice for quickly warming larger spaces and keeping them warm. Convective heaters include electric – element, liquid filled and ceramic types.

15. How does a radiant heater work? Radiant heaters emit infrared radiation from heat elements. Because radiant heaters warm people and objects rather than air, they are better for small area or spot heating.

16. How do electric-element heaters work? Relatively inexpensive and mechanically simple. These heaters operate by moving air over heated wire or coil elements inside the heater, either with a fan or by natural air currents. They are not good at spot heating, as most of the heat is absorbed b the air to raise the air temperature.

17. How does a liquid-filled heater work?Liquid filled heaters use an electric element to warm water or oil which in turn heats a radiator creating natural convective air currents in the room. The thermal mass of liquid holds heat well, minimizing fluctuations in temperature. While liquid-filled heaters maintain their heat for a long period, they also take longer to heat up and therefore are no more efficient than non-liquid filled models.

18. How do Metal-rod radiant heaters work?Suitable for basement and garages, this model is good at spot heating and uses a heat element placed in front of a shiny reflector that radiates heat. They warm people and objects first, which in turn warm the surrounding air. These heaters can be a potential fire hazard as too much heat can be focused in one place.

19. How do Quartz heaters work?The second type of radiant heater is a quartz heater. These heaters use electric elements packed inside a quartz glass tube that radiates heat to warm people and objects and are therefore best at spot heating. These heaters can pose a significant fire hazard, and the quartz tube is fragile and easily broken.

20. What is the maximum temperature for a Kaz/Honeywell heater?The common answer is 80 degrees is the maximum it can be set to. However since it's a thermostat and in some instances the heater cannot heat the room to that max, it's not an exact science. If however the machine overheats it does have an auto-shutoff... safety first!

21. Can I place my Heater in the bathroom? No, heaters are not intended for use in the bathroom, laundry areas and similar moist indoor locations. Never locate a heater where it may fall into a bathtub or other water container.

22. Can the cord for the Heater run under carpeting? No, do not run the cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas where it will not be tripped over.

23. Can a Heater be plugged into a circuit that already has other appliances working? No. To prevent overloading a circuit, do not plug the heater into a circuit that already has other appliances working.

24. Do all heaters have polarized plugs? No, not all heaters have polarized plugs.

25. What is a polarized plug used for? A polarized plug's (one blade is wider than the other) purpose is to reduce the risk of shock, this plug is intended to fit only one way in a polarized outlet. [Polarized plugs are used to connect the most exposed part of an appliance to the ground wire so that if you are touching a ground (like a pipe, bathtub, faucet, etc.) and the exposed part of an appliance (the case, the threaded part of a light bulb socket, etc) you will not get an electrical shock.] (If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do Not attempt to tamper with or defeat this safety feature.)

26. Where should my heater be placed? Place the heater on a firm, level surface free from obstructions.

27. How can I use the air circulator feature without heat? To use the unit as an air circulator without heat, turn the Power knob to FAN and the Thermostat to its highest setting. Putting the thermostat to it's highest setting permits the unit to stay ON. It will not emit heat.

28. My heater shut off unexpectedly, what can I do to troubleshoot? If your heater shuts off unexpectedlyor fails to operate, one of your heater safety features may have been activated to prevent overheating. -Be sure it's plugged in and that the electrical outlet is working - Check your Thermostat setting. The unit may simply be off because you have reached your desired heat setting - Check for any obstructions. If you find an obstruction, turn the heater OFF and unplug it. Allow the heater to cool completely, then remove the obstruction. Wait at least 10 minutes, then re-plug in the heater and follow the OPERATING INSTRUCTIONS for your unit.

29. What are the main differences between the HZ-519 & the HZ-515? The controls. The HZ-519 has the Digital controls and the HZ-515 has the manual knobs. The older models HZ-519 can be used with a remote control (about three or four years ago) these are no longer available. The newer heaters cannot be used with a remote control. HZ-519 – digital thermostat. HZ-515 – manual thermostat.

30. Does the wattage lower on different settings? High – 1500 Watts Medium – 900 Watts Low – 600 Watts.

31. How does the Safeguard feature work? When the SafeGuard Alert Heat Indicator Badge located on the Grill changes from Black to Red the grill is hot to the touch. Do not touch the grill until the unit has been turned off and the SafeGuard alert badge has turned back to black.

32. Which heater is better for a home with children? The Ceramic Heaters are best for a home with children. The Grill stays cool because the heater is incased in a plastic that keeps it cool to the touch. You will feel warm air. Another heater would be the HZ-7200.

33. Does the HZ-519 include a fan? No, it emits convection heat. This means you won't hear or see anything, you would just feel the heat. The wires heat up and the cool air underneath heats up and rises.

34. Which one of the heaters do you recommend for a whole room? The Oil Filled Heaters & the Tower Heaters on our website.

35. Which heater would you recommend for a small space? Any of the Fan Forced, Ceramic, or the Utility heaters on our website.

36. What type of oil is used in the oil filled heaters? Crude oil is used because it has the ability to stay in the unit for many heatings and coolings.

37. What is Crude Oil? Crude oil is recycled oil.

38. How do I register my heater on-line? You can register on-line at www.kaz.com or complete and return the Customer Response Card within 7 days.

39. Is normal wear and tear considered manufacturing defects under Kaz's warranty? No, defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty.

40. How do you assemble and set up the wheel base?

Note: Do not operate the heater without the wheel base assemblies in place. The heater must always be used in all upright position. Do not operate the heater if the wheels are not assembled correctly. Make sure the heater is unplugged and in the OFF position. Turn the heater upside down to install wheels. Push wheels into each wheel base pin, until you hear them snap into position. While the heater is still upside down, position the wheel base assemblies between the end fins. Attach them to the U-bolts on the heater and tighten using the wing nuts provided. Turn heater right-side up. Your heater is now ready for use. Place the heater on a firm, level surface free from obstructions, and at least 3 ft. away from any wall or combustible material. Note: If the controls are located at the bottom and the Honeywell logo is upside down you have installed the wheels incorrectly

41. Can the AM101 mixing valve that we carry be used for residential water heaters?

No, the one we carry is product ID # R-AM101C-US-1. Our model does not have the anti-scorch feature, the mixing valve that is approved for domestic use is the C-AM101-US-1. Since we do not carry the C-AM101 refer the customer to Sparco @ 1-877-271-8619.

42. Does the HZ-515 turn itself ON after shutting down (Auto - off feature)? No, it does not.